Leading executives share their insights on
IT'S A CUSTOMER'S WORLD PODCAST
Will You Be Our Next Guest?
Testimonials
Andy, what a great conversation. I love that you are both global and local. Good, timely questions framed with a sense of humor.
Paco Underhill,
author Why We Buy, How We Eat, Call of the Mall, What Women Want.
I enjoyed my experience on the Customers World Podcast. I’ve done a few but working with Andy and his team was slick, and the production quality high.
Simon Francis
CEO of Flock
Andy Murray's pre-tape prep and on-mic interview is one of the top in the podcast world... If you get a chance to be on Andy's show you should jump at it.
Ted Wright
Ted Wright is CEO of Fizz, a word-of-mouth marketing firm and author of FIZZ: Harness the Power of Word of Mouth Marketing to Drive Brand Growth.
Andy Murray's It’s a Customer’s World Podcast is not only incredibly insightful, but managed behind the scenes with the same "customer-centric" spirit with respect to both invaluable content for the audience and the engagement with guest speakers.
Chris Perry
Chief Learning Officer + Co-Founder firstmovr
Previous Guests
Chad Fox
CMO, Dollar General
James Beck
VP U.S. Sales, The Coca-Cola Company
Simon Miles
VP Global OmniChannel, The Coca-Cola Company
Jim Stengel
President/CEO, The Jim Stengel Company
Kevin Roberts
Former CEO, Saatchi & Saatchi
Paco Underhill
Founder, Envirosell & Award Winning Author, Why We Buy: The Science of Shopping
Rishad Tobaccowala
Former Chief Growth Officer, Publicis Groupe & Best Selling Author, Restoring the Soul of Business
Simon Francis
CEO Flock and Associates
Discussion Topics Include:
- How to help your organization become more customer-centric.
- Retail Media Networks
- Evolution of the Omnichannel customer journey.
- Retailer/supplier relationships.
- Customer insight development.
- Physical store environments.
- Upskilling and organizational development.
Distributed On All Podcast Platforms and Promoted via LinkedIn.
Meet Your Host: Andy Murray
Former SVP/Chief Customer Officer Walmart Asda U.K.
Former SVP/Marketing Walmart U.S.
Ret Founder & CEO Saatchi & Saatchi X
Founder and Exec Chair, Customer-Centric Leadership Initiative University of Arkansas’s Walton College of Business
Founder, CEO of bigQuest Advisory, Inc.
Strategic Advisor, Composite Ventures
Board Member, Endeavor VC Firm
Andy Murray is a renowned senior executive with an impressive track record of success in the retail and consumer packaged goods (CPG) industries. With a career spanning over three decades, Andy has held key leadership roles in some of the world's largest corporations, including P&G, Walmart and Asda.
Andy's extensive experience in retail and marketing is demonstrated through his previous roles as SVP/Chief Customer Officer for Asda U.K., SVP/Marketing for Walmart U.S., and Founder & CEO of Saatchi & Saatchi X, a pioneering international shopper marketing agency. Andy's leadership at Asda saw the company return to growth while improving overall NPS, while at Walmart, he led the design of new Walmart Supercenter prototypes and delivered a new advertising approach to bring an emotional connection back to the brand.
Andy also served as a senior leader on the pioneering Procter & Gamble Global Customer Team for Walmart.
In addition to his corporate roles, Andy is the Founder & Executive Chair of the Customer-Centric Leadership Initiative at the Walton College of Business, University of Arkansas, and Founder & CEO of bigQuest Advisory, Inc., a consultancy that focuses on helping senior executives map and lead change in the retail and CPG space.
Andy's expertise in global trends, creative marketing, and in leading customer-centric transformation make him an invaluable mentor and strategic advisor to executives and their leadership teams who are leading change in their organizations.
As a Board Member of Endeavor, and Strategic Advisor for the VC firm Composite.Ventures, he also helps to support and promote high-impact entrepreneurs in the Retail Tech space.
