It's a
CUSTOMER'S WORLD.
podcast
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Industry Reviews
"I’m a heavy consumer of a number of podcast series, have been a guest on a few and would place It’s a Customer’s World at the top of the list. As a marketing practitioner, industry luminary and academic at heart, Andy brings a differentiated and welcomed approach to each episode. From the topics covered and questions asked there is no doubt he has spent numerous hours thinking, analyzing and interrogating the subject at hand and his guests’ experiences in that area. If you’re a modern marketer, intellectually curious and appreciate a well-articulated point of view you need to tune in, open your mind and be prepared to learn something new in this fast-moving world we call marketing."
- Chad Fox, CMO Dollar General
Past Episodes:
Episode 39 | 🎧 42 min listen
Leading Innovation in Retail Technology with Simon Hathaway
Episode 38 | 🎧 47 min listen
Customer Experience Strategy with Chris Wallace
Episode 37 | 🎧 48 min listen
Simon Francis on Helping Marketers Through Transformation
Episode 36 | 🎧 48 min listen
Ted Wright on Word of Mouth Marketing
Episode 35 | 🎧 49 min listen
Strategic Challenges in an Evolving Retail Space with Kelly Downey
Episode 34 | 🎧 41 min listen
The Future of Media with John Sheehy
Episode 33 | 🎧 36 min listen
The Importance of Industry Standards with Jeff Bustos
Episode 32 | 🎧 34 min listen
Laura Phillips on Sustainability and Retail
Episode 31 | 🎧 38 min listen
Eric Howerton on Optimizing the Digital Shelf
Episode 30 | 🎧 54 min listen
Exploring an Evolving Retail Landscape with Bryan Gildenberg
Episode 29 | 🎧 35 min listen
Exploring Data & Insights in an Evolving Retail Space with Michael Ellgass
Episode 28 | 🎧 1:03 min listen
The Basics of Retail Media Networks with Chris Perry
Episode 27 | 🎧 35 min listen
The Future of Retail Media Networks with Simon Miles
Episode 26 | 🎧 42 min listen
Exploring Retail Media Networks with the Walton College of Business Research Team
Episode 25 | 🎧 22 min listen
What’s the best advice you have for University seniors? A compilation of top answers from ten industry Leaders
Episode 24 | 🎧 30 min listen
Chris Gray on the Intersection of Marketing and Psychology
Episode 23 | 🎧 55 min listen
Chad Fox on Marketing in an Evolving Retail Space
Episode 22 | 🎧 51 min listen
Sarah Goforth on Entrepreneurship and Innovation
Episode 21 | 🎧 51 min listen
Rodney Thomas and Stephanie Thomas on Topical Supply Chain Issues
Episode 20 | 🎧 40 min listen
Paco Underhill on How We Eat
Episode 19 | 🎧 50 min listen
Molly Rapert on Teaching Tomorrow’s Leaders
Episode 18 | 🎧 36 min listen
Kevin Ervin Kelley on the Customer Centric Innovation in Stores
Episode 17 | 🎧 29 min listen
Kevin Ervin Kelley on Progressive Retail Design
Episode 16 | 🎧 51 min listen
Simon Miles & James Beck from The Coca-Cola Company on Collaboration Between Brands & Retail
Episode 15 | 🎧 27 min listen
Paco Underhill Answers Marketing Student Questions
Episode 14 | 🎧 37 min listen
Advice for Students from Marketing Luminary Kevin Roberts
Episode 13 | 🎧 35 min listen
Sam M. Walton College of Business Students on Taking Business Beyond the Transaction
Episode 12 | 🎧 47 min listen
Sarah Friar on Keeping Empathy as a Core Value
Episode 11 | 🎧 1:04 min listen
Steve Dennis on the Shifting Retail Space
Episode 10 | 🎧 43 min listen
Brenda Malloy on Assembling Customer-Centric Leadership Teams
Episode 09 | 🎧 48 min listen
Dr. Nick Fine on the Dichotomy Between IT and Digital Marketing
Episode 08 | 🎧 31 min listen
Rishad Tobaccowala on the Human Behind the Consumer
Episode 07 | 🎧 52 min listen
Sherilyn Shackell on Chief Marketing Officers Embracing their Influence
Episode 06 | 🎧 48 min listen
Paco Underhill on the Importance of Observing and Understanding the Customer Experience
Episode 05 | 🎧 41 min listen
Larry Thomas on Customer Centrism Starting with the Human
Episode 04 | 🎧 45 min listen
Wendy Liebmann on Following the Shopper to the Future
Episode 03 | 🎧 48 min listen
Jeff Swearingen on Customer Experience Driving Growth
Episode 02 | 🎧 43 min listen
Jim Stengel on Purpose Driven Leadership in Client-Focused Business
Episode 01 | 🎧 29 min listen
Dean Matt Waller on the Importance of Customer Centricity in Business Schools
Meet Your Host: Andy Murray
Andy is a highly effective senior leader with a passion for growth, creating cultures that unleash talent, and building capabilities through collaboration across functions. He has held leadership roles across retail (Walmart), CPG (P&G), start-ups (Mercury 11, Saatchi X) and global organizations (Asda U.K.). A creative problem solver, innovator, and marketer, he is known for building high-performing teams and delivering results.
Andy is a lifetime Honorary Board member of the University of Arkansas's Center for Retail Excellence where he helped developed the Center's presence and Innovation conferences. He is also an Early Board Member for the Soderquist Center for Leadership and Ethics college. Andy was inducted into the Shopper Marketing Hall of Fame in 2013 for his pioneering work in developing best practices and industry leadership in the emerging field of Shopper Marketing. He currently serves as Chairman of Asda Foundation.
